Shipping & Delivery
Processing time
Every Pawlinestoday item is made to order from your pet's photo.
- Artwork preview: we email you a preview of your pet's illustration within 1–2 business days. Edits are unlimited until you're happy.
- Production: once you approve the preview, your item is made in 1–3 business days.
Shipping time
We currently ship within the United States. After production, delivery takes 5–7 business days. You'll receive a tracking number by email as soon as your order ships.
Estimated total time: about 7–12 business days from order to doorstep, depending on how quickly the preview is approved.
Shipping cost
Standard shipping is $5.99 per order. We do not currently offer free shipping.
Digital products
Digital files are delivered by email, usually on the same day your artwork is approved. Nothing is shipped, and no shipping fee is charged.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you spot a mistake, email us before your order enters production and we'll update it.
Lost or delayed packages
If your tracking hasn't updated for 7 days or your package is marked delivered but you can't find it, contact us at support@pawlinestoday.com and we'll work with the carrier to resolve it.
Questions? Email support@pawlinestoday.com or call 1 (800) 521-0974.